Sign Hub Solutions Ltd processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We believe your privacy is important and always carefully guard the personal information you give to us. Your personal information is only used by us and is never made available to third parties for marketing purposes.

Sign Hub Solutions Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from 21st July 2026.

For the purposes of this Policy, ‘us’, ‘we’ and ‘our’ refer to Sign Hub Solutions Ltd. Sign Hub Solutions Ltd is the data controller for the personal data described in this policy.

What data do we collect?

We may collect the following information:

• Name and contact information, including email address and postal address.
• Demographic information such as your location.
• Technical information such as your IP address, browser type and device information.

What do we do with the information we gather?

We require this information to carry out our obligations as a business, including:

• Internal record keeping
• Administration
• Invoicing and accounting

Our lawful basis for processing

Under the UK GDPR, we rely on the following lawful bases for processing your personal data:

• Performance of a contract – where processing is necessary to provide services you have purchased from us or to take steps at your request before entering into a contract.
• Legal obligation – where we are required to process data to comply with the law, for example retaining invoicing records for HMRC purposes.
• Legitimate interests – where processing is necessary for the day-to-day running of our business, such as responding to enquiries submitted through our website, provided our interests are not overridden by your rights and interests.

How long do we keep your information?

We will keep your personal information only for as long as we consider it necessary to carry out each activity. We take account of legal obligations and accounting and tax considerations, as well as considering what would be reasonable for the activity concerned. For example, we retain invoicing and accounting records for 7 years to meet tax and accounting requirements. When personal data is no longer required, it is securely deleted or anonymised.

Where do we store your personal information?

We store data in on-premise database systems or initially via our website’s contact request systems. We follow guidance published by the Information Commissioner’s Office (ICO) and ensure that personal data is held in compliance with UK data protection legislation. We take all reasonable steps to ensure that your data is stored and processed securely in accordance with this policy.

If any of your personal data is transferred outside the UK (for example, by a cloud hosting provider), we ensure appropriate safeguards are in place, such as a UK adequacy decision or standard contractual clauses.

If you have any questions about our data retention, please contact us in writing at:

Data Protection Sign Hub Solutions Ltd, Maybrook House, York Street, Dover, Kent. CT17 9FA

Or email: support@signhubsolutions.co.uk

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We ensure that we have appropriate technical controls in place to protect any personal data you provide. For example, we ensure that any online forms are encrypted (submitted over HTTPS) and our network is protected and routinely monitored.

We ensure that access to personal data is restricted only to those staff members whose job roles require such access, and that suitable data security training is provided for these staff members.

However, we need to remind you that despite all our efforts, no transmission over the internet can be guaranteed to be 100% secure.

When do we share your information?

We do not share your information with any other third parties, unless they provide a service to you sold by us (for example, a cloud hosting system). Where we use third-party service providers to process personal data on our behalf, we ensure appropriate data processing agreements are in place.

Legal duty: We may need to pass on information if required by law or by a regulatory body – for example, an audit by HMRC, or if asked for details by a law enforcement agency.

Your rights

Under the UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal data:

• The right of access – to request a copy of the personal data we hold about you.
• The right to rectification – to have inaccurate or incomplete data corrected.
• The right to erasure – to ask us to delete your personal data in certain circumstances.
• The right to restrict processing – to ask us to limit how we use your data.
• The right to data portability – to receive your data in a structured, commonly used, machine-readable format.
• The right to object – to object to our processing of your personal data, including processing based on legitimate interests.
• The right to withdraw consent – where processing is based on consent, you may withdraw it at any time.

You can exercise any of these rights at any time by emailing us at support@signhubsolutions.co.uk or writing to us at the address above. We will respond within one calendar month of receiving your request, free of charge. In limited circumstances (for example, where a request is manifestly unfounded or excessive), we may charge a reasonable fee or extend the response period, and we will tell you if this applies.

Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Telephone: 0303 123 1113 Website: ico.org.uk

Changes to Sign Hub Solutions’ Privacy & Security Policy

This policy was last updated in January 2026. We may amend this policy from time to time to take account of changes to our processes or to data protection or other legislation. If we make any significant changes to this policy, we will show this clearly on our website or write to you directly.

Feedback

We welcome feedback or questions on this policy or on any of our actions by email at: support@signhubsolutions.co.uk

Website Privacy Policy

Cookies

A cookie is a small file which is placed on your computer’s hard drive. Cookies help analyse web traffic or let a website know when you have visited it before. Cookies allow web applications to respond to you as an individual, tailoring their operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Persistent cookies – these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time the user visits the website that created that particular cookie.

Session cookies – these cookies are temporary and are deleted when you close your browser.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience.

In line with the Privacy and Electronic Communications Regulations (PECR), we will ask for your consent before placing any non-essential cookies on your device. Strictly necessary cookies, which are required for the website to function, do not require consent. You can manage or withdraw your cookie preferences at any time via the cookie settings on our website, or by adjusting your browser settings.

WordPress

Our website uses the CMS ‘WordPress’. WordPress uses cookies to allow you to navigate our website and, where applicable, to remember your preferences. No personal information is stored in these cookies for general visitors.

Cookies set by WordPress may include:

• wordpress_test_cookie – checks whether your browser accepts cookies (session cookie).
• wp-settings-* and wp-settings-time-* – used to remember interface preferences for logged-in users.
• wordpress_logged_in_* and wordpress_sec_* – used only for logged-in users to maintain a secure session.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your specific permission or are required by law to do so.